Last revised on April 24, 2018, effective as of May 25, 2018
Our commitments to employees are governed by our internal employment policies.
In all instances we are, committed to transparency with our customers, employees and protecting your data privacy.
We are Mavericks Travel Group with travel properties of Mavericks Travel, Riga Guide, Vilnius Guide, Tallinn Guide, Russia Rocks. Our HQ website address is https://www.maverickstravel.com, further related to Platform.
There are three general categories of information we collect.
Information that is necessary for the use of our Platform.
We ask for and collect the following personal information about you when you use our Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
You may choose to provide us with additional personal information in order to obtain a better user experience when using our Platform. This additional information will be processed based on your consent.
The Payments Data Controller needs to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
When you use our Platform and the Payment Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of our Platform and Payment Services.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
After purchasing one of our tours, adventures, and experiences, the personal data we may hold about you will contain the following information: First Name, Last Name, Email Address, Phone/Mobile Number, Address, Company Information in order to order to process the necessary service. You may request the removal of the following personal data on our records at any time by contacting our team.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Under the GDPR, we report as being a Data Controler for Google Analytics ас our core analytics solution with Google being a Data Processor. As the Data Processor, Google has obligations to conform to the EU GDPR. Please consider taking a look at Google’s own Privacy Compliance website for more details on the matter, You can opt out of its analytics tracking by installing a Google Analytics Opt-out Browser Add-on
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your Account or when you participate in promotional activities conducted by our partners or third parties.
To help facilitate bookings or other interactions between Members, we may need to share certain information, including personal information, with other Members, as it is necessary for the adequate performance of the contract between you and us, as follows:
We don’t share your billing and payout information with other Members.
Our Platform lets you publish listing information, including personal information, that is visible to the general public. For example:
Based on our legitimate interest to promote our Platform we may display parts of our Platform (e.g., your Listing page) on sites operated by our business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.
The information you share publicly on our Platform may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.
Partners may need to use third party services available through our platform to assist with managing their Accommodation or providing additional services requested by you, such as cleaning services or lock providers. Partners may use features on our Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third party service providers for the purposes of coordinating the stay, managing the Accommodation, or providing other services.
For users that register or place a booking/inquiry request on our website (if any), we also store the personal information they provide in their user profile or booking/inquiry request. All users can see, edit, or delete their personal information in the Account at any time (except they cannot change their username). Website administrators can also see and edit that information. This information is stored indefinitely until a request for removal of this information is recorded
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
We store cookie information for up to 180 days.
If you have an Account, created a listing or requested a booking information on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You may access and update some of your information through your Account settings. If you have chosen to connect your Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Account).
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Platform to you, you can request that we erase your personal information and close your Account. Please note that if you request the erasure of your personal information:
Where you have provided your consent to the processing of your personal information by us you may withdraw your consent at any time by changing your Account settings or by sending a communication to us specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular, where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 and pending the verification whether the legitimate grounds of us override your own.
Visitor comments may be checked through an automated spam detection service.
In general, we use the information collected to provide you with a great overall experience interacting with us and when using our website and to help us understand who uses our offerings, for internal operations such as operating and improving our website and our help desk services, to contact you for customer service and billing purposes and to facilitate the delivery of our advertising in some cases, including using your email to send information to you about our services.
We use your information to send you a welcome e-mail after you create an account, when you are invited to us, or when you sign up to receive our newsletter. We also use your information to send other e-mail communication related to our website. We always give you the option to unsubscribe in any email we send you.
If you identify yourself to us by sending us an e-mail with questions or comments, we may use your information (including personal information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference. We also use the information collected to send announcements and updates regarding changes to our services and products or when making pricing changes. You will be able to unsubscribe from these announcements and updates.
We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve our services. We may link some of this information to personal information for internal purposes or to improve your experience with our website and our services, in these cases we will obtain your consent.
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
We process this information given our legitimate interest in improving the Platform and our Members’ experience with it, and where it is necessary for the adequate performance of the contract with you.
We process this information given our legitimate interest in protecting the Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Account.
The Payments Data Controller processes this information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Account, please contact us following the instructions in the Contact Us section below.
Our Platform and Stripe Payments may collect information, including personal information, that others provide about you when they use the Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Our representative in the European Union can be contacted by email.